Everything in life does not go, as holidays are no different. Many of us have had disasters on holiday, such as flights delayed, hotel accommodation not what we booked, organized trips paid for that did not take place. can almost be endless, and constantly polite requests, no reasonable solution has been found.
Here are yourself sitting in front of your computer This is will hopefully help you to to method method in your approach. Some of the key elements that work over and over again.
This is vital, and it needs to include names, places, whenever whatever occurred. You must take photographs, keep boarding cards, email confirmations, in fact everything you have that relations to the complaint.
You can wait for the better of your last happiness. You can wait up to six months in theory, but six days would be a whole lot better .
Obviously you can not send a typewritten letter, it carries much more spirit. It is best to use white good quality paper, and try to make the letter clear, easily readable. Obviously you must enclose copies of all the documentation, photographs relating to your complaint. It is important to to send the originals, and it is important to keep a copy of the letter.
The chairman, president or CEO is the level, and you will be able to find out who they are on the Company & # 39; s website. Whilst your letter may well more than a weight if it arrives from management. If writing about a problem at a hotel you would write to the hotel & # 39; s general manager.
You can need to explain why you feel compensation is appropriate, and all this in less than two There is strong evidence that the person reading the complaint loses the will to live after two pages.
Those like missing a flight connection, or a ruined holiday, sometimes the It is a lot more than the advertised price. It helps a lot if you have already regular customer in the past, and you make sure you state that.
As previously stated you must attach all the documentary evidence you have. There are a lot of explanation, a credit card bills, and the problem can be best explained in a photograph, then send one !!
You should ask compensation for which you must ask for a full or partial refund, a voucher, free nights in a hotel, a free meal in a restaurant are just examples. As a principle, compensation should match your loss. You can not expect seven free wasions.
As a principle be sure but polite it is not a believer in threats, but there should be some kind of ultimatum. .
Finally, send the letter recorded mail so it has priority level and will be catching, and just persistent. Give them at the most six weeks to respond, and send a second request letter, with the heading & # 39; Second request letter Please respond Immediately & # 39;
I hope this article helps with your complaint
